As you may have heard, the UK's Royal Mail has been hit with a 'cyber incident' that has left them unable to process international orders.
Other couriers are now experiencing delays as a result of the increased demand, so we have decided to stop taking international orders until the issue is resolved. We expect this to be very soon, so hopefully we'll be back to normal in the next few days, but until then we really appreciate your patience!
Find below Royal Mails statement, as well as links to their website for more information:
Monday 16 January 2023
ROYAL MAIL INTERNATIONAL EXPORT SERVICES
Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.
We are temporarily unable to despatch items to overseas destinations. To support faster recovery when our service is restored and to prevent a build-up of export items in our network, we’re asking customers not to post international items until further notice. Items that have already been despatched may be subject to delays. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.
Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.
Royal Mail International Incident Bulletin